Personvernerklæring
Privacy Policy
Welcome to our website.
We value your privacy and are committed to processing and protecting your personal information in accordance with applicable data protection laws and regulations. This Privacy Policy explains what personal information we may collect when you visit this website, purchase products, contact us, or use related services, how we use this information, when we may share it with third parties, and what data protection rights you may have under applicable law.
This Privacy Policy applies to the products and related services provided through this website.
1. Information We Collect
Depending on how you access and use this website, we may collect the following types of information.
1. Information You Provide Voluntarily
When you purchase products, submit a website form, contact customer service, or otherwise interact with us, you may provide us with:
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Name;
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Shipping address;
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Billing address;
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Telephone number;
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Email address;
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Order and purchase history;
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Information relating to returns, refunds, and after-sales service;
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Communications between you and our customer service team;
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Other information you voluntarily provide.
If you complete a payment through a third-party payment service, the relevant payment information is generally processed by the applicable payment service provider in accordance with its own privacy policy.
Unless required by law or necessary to provide the relevant service, we generally do not retain complete bank card or credit card information.
2. Information Collected Automatically
When you visit or use this website, we may collect certain technical information in accordance with applicable law and your Cookie or privacy settings, including:
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IP address;
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Browser type and version;
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Operating system;
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Device type and related device information;
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Pages visited;
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Website access times and page paths;
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Information generated by Cookies and similar technologies;
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Referring source;
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Network and server log information;
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Information related to website security and technical operations.
This information may be used to maintain the normal operation of the website, protect website security, troubleshoot technical issues, analyze website performance, and improve the user experience.
2. How We Use Your Personal Information
We may use the information we collect for the following purposes, based on the applicable legal grounds permitted by law.
1. Processing Orders and Providing Services
This may include:
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Processing and managing orders;
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Confirming payment status;
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Arranging product delivery;
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Providing customer service;
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Processing returns, refunds, and exchanges;
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Responding to your inquiries;
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Sending important notifications relating to orders, delivery, and after-sales service.
2. Website Operations and Security
We may use relevant information to:
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Maintain the normal operation of the website;
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Detect and prevent fraudulent activity;
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Prevent unauthorized access;
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Protect the website, systems, and users;
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Troubleshoot and maintain technical systems;
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Identify and address potential security risks.
3. Improving Products and Services
To the extent permitted by applicable law, we may analyze website usage information to improve website functionality, product presentation, service quality, and the overall shopping experience.
4. Marketing and Commercial Communications
Where applicable law requires us to obtain your prior consent, we will obtain such consent before sending you marketing communications, such as information about new products, promotional activities, or other commercial communications.
You may unsubscribe at any time using the unsubscribe method provided in the relevant marketing email or by contacting us through our customer service email.
5. Compliance with Legal Obligations
Where necessary, we may process, retain, or disclose relevant personal information in accordance with applicable laws and regulations, regulatory requirements, court orders, or lawful requests from competent authorities.
3. Legal Bases for Processing Personal Information
If the GDPR or other applicable data protection laws apply to the processing of your personal information, we may process your personal information based on one or more of the following legal grounds:
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Performance of a Contract: Where necessary to process orders, complete payments, arrange delivery, and provide related after-sales services;
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Legal Obligation: Where necessary to comply with obligations imposed by applicable laws and regulations;
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Legitimate Interests: Where necessary to maintain website security, prevent fraud, improve services, or properly manage our business, provided that such processing does not improperly prejudice your legal rights and interests;
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Your Consent: Where applicable law requires consent, we will obtain your consent before processing the relevant information.
Where the processing of personal information is based on your consent, you may withdraw your consent at any time in accordance with applicable law.
Withdrawal of consent will not affect the lawfulness of processing carried out based on your consent before the withdrawal.
4. Cookies and Similar Technologies
We may use Cookies, pixels, web storage, and other similar technologies to support the normal operation of the website and improve your browsing experience.
Depending on their specific use, these technologies may be used to:
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Save shopping cart information;
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Provide essential website functions;
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Remember language and browsing preferences;
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Analyze website traffic;
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Understand website performance;
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Detect security issues;
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Measure advertising and marketing effectiveness where applicable.
For non-essential Cookies and similar technologies, we will obtain your consent before activating such technologies where required by applicable law.
You may manage, reject, or delete certain Cookies through the Cookie settings tool provided on our website or through your browser settings.
Please note that disabling certain essential Cookies may cause some website functions to operate improperly.
5. Sharing of Personal Information
We do not sell your personal information.
To operate our website, process orders, and provide related services, we may share relevant personal information, where necessary, with the following categories of service providers:
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Payment service providers;
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Logistics and delivery providers;
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Website hosting and technical service providers;
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Cloud storage and infrastructure providers;
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Data analytics providers;
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Website security and fraud prevention providers;
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Customer service and communication providers;
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Advertising and marketing service providers, where applicable.
We will provide only the information necessary to perform the relevant services and will take reasonable data protection measures to the extent required by applicable law.
In addition, we may disclose relevant personal information where legally permitted or required, including:
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Where required by applicable laws and regulations;
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In response to lawful requests from courts, regulatory authorities, or other competent authorities;
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To protect the legitimate rights and interests of us, consumers, or other relevant parties;
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To investigate or prevent fraud, unlawful activities, or security risks;
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To handle legal disputes;
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To enforce relevant agreements or protect the proper operation of the website and services.
6. Third-Party Services
To support the operation of our website, we may use third-party services, such as payment, logistics, website analytics, security, customer service, advertising, or communication tools.
Depending on the specific service and your use of the website, relevant third parties may independently process certain personal information in accordance with their own privacy policies.
Third-party services may include:
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Payment services;
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Logistics services;
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Website analytics tools;
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Advertising platforms;
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Customer service tools;
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Website security services;
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Social media-related features.
If third-party services use Cookies or similar technologies, we will provide appropriate Cookie choices or consent mechanisms where required by applicable law.
We recommend that you review the privacy policies of the relevant third-party service providers to understand how they process personal information.
7. Google Services
If this website uses Google Analytics, Google Ads, or other Google services, such services may process certain website usage information, device information, or other technical data depending on their specific functions.
Such services may use Cookies or similar technologies for purposes including:
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Website traffic analysis;
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Website performance analysis;
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Measuring advertising effectiveness;
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Conversion tracking;
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Optimizing the website and marketing activities;
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Other purposes related to the functionality of the relevant services.
For non-essential analytics or advertising technologies where consent is legally required, we will obtain your applicable consent before enabling such functionality.
You may manage your relevant choices through the Cookie settings tool provided on our website.
Google and other third-party service providers may process relevant data in accordance with their respective privacy policies.
8. Personal Information Security
We implement reasonable technical and organizational measures to protect your personal information. Such measures may include:
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Encryption of data transmissions;
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Access control;
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Authentication and account security measures;
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Website security monitoring;
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Fraud prevention and risk management;
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Data backup and recovery mechanisms;
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Data protection management for employees and relevant personnel.
Although we take reasonable measures to protect personal information, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.
If you notice any unusual activity involving your account or personal information, please contact us promptly.
9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy and to provide the relevant services.
The specific retention period may depend on:
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The period necessary to provide the relevant products and services;
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Order and after-sales service requirements;
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Retention periods required by applicable laws and regulations;
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Financial, tax, and accounting record requirements;
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The period necessary to resolve potential disputes;
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The period necessary to prevent fraud and maintain website security.
When personal information is no longer necessary and there is no legal requirement to retain it, we will delete, anonymize, or otherwise appropriately process the information in accordance with applicable law.
10. Your Data Protection Rights
If the GDPR or other applicable data protection laws apply to your personal information, you may have the following rights under applicable law:
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Right of Access: Request confirmation as to whether we process your personal information and, where legally permitted, obtain relevant information;
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Right to Rectification: Request correction of inaccurate or incomplete personal information;
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Right to Erasure: Request deletion of your personal information where the legal requirements are met;
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Right to Restriction of Processing: Request restriction of the processing of your personal information where the applicable legal conditions are satisfied;
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Right to Object: Object to certain types of processing of your personal information where provided by applicable law;
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Right to Data Portability: Where applicable, request your personal data in a structured, commonly used, and machine-readable format;
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Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time in accordance with applicable law.
These rights are not unlimited and may not apply in every circumstance. Their scope and applicable conditions depend on the relevant legal requirements.
To exercise any of these rights, please contact us at:
We will process your request within the period required by applicable law.
11. Children's Privacy
This website is not specifically intended to provide products or services to children or individuals under the applicable legal age.
If we become aware that we have collected personal information from a minor without appropriate authorization where such authorization is legally required, we will take reasonable measures to handle the relevant information in accordance with applicable law.
If you believe that a minor has provided personal information to us, please contact us at:
12. International Data Transfers
As some of our service providers may be located in different countries or regions, your personal information may be transferred to and processed in locations outside your country or region.
If personal information is transferred to a location outside the European Economic Area (EEA), we will implement appropriate data protection measures to the extent required by applicable law, such as applicable data transfer mechanisms or other legally recognized safeguards.
13. Data Security Incidents
If a data security incident occurs that may pose a risk to the security of personal information, we will take appropriate measures in accordance with applicable law.
Where legally required, we may notify the relevant regulatory authorities of the data security incident and, where necessary, inform affected individuals.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time due to changes in laws and regulations, business operations, technology, or our services.
The updated version will be published on this website together with the latest update date.
If there are material changes, we will provide appropriate notice to you to the extent required by applicable law.
We recommend that you review this page periodically to stay informed about the latest version of this Privacy Policy.
15. Contact Us
If you have any questions regarding this Privacy Policy, the processing of personal information, Cookies, data protection rights, or other privacy-related matters, you may contact us at:
Customer Support
Please provide as much relevant information as possible regarding your request so that we can identify the issue and process your request efficiently.
We will respond to your request within the period required by applicable law or within a reasonable period.
Thank you for your understanding and support regarding our privacy practices.