Retningslinjer for frakt

Shipping Policy

Thank you for choosing our products.

This Shipping Policy is intended to help you understand order processing, shipping destinations, delivery times, shipment tracking, and procedures for handling delivery issues.

We will make reasonable efforts to process and deliver your orders promptly and safely based on the actual circumstances of each order.

Nothing in this policy is intended to exclude, limit, or diminish any mandatory rights that consumers are entitled to under applicable law.

1. Shipping Destinations

We currently provide standard shipping services to the following European countries and regions:

Germany
Austria
Italy
Spain
Portugal
Poland
Czech Republic
Slovakia
Slovenia
Croatia
Greece
Romania
Bulgaria
Estonia
Latvia
Lithuania

The specific shipping availability may vary depending on the product type, inventory availability, warehouse location, and logistics conditions.

If your shipping country or region is not listed above, please contact us through our customer service email before placing an order to confirm whether delivery can be arranged.

2. Shipping Costs

For the countries and regions currently supported above, we offer Free Standard Shipping, subject to the information actually displayed during checkout.

We will select an appropriate carrier based on the order destination, product availability, warehouse location, and available shipping routes.

Depending on the actual order, logistics providers may include, but are not limited to:

UPS
FedEx
DHL
DPD
Other qualified logistics service providers

As shipping routes, warehouse arrangements, and delivery regions may change, we may select or change carriers based on actual circumstances.

If a particular order involves shipping charges or other transportation costs payable by the consumer, we will provide the relevant information during the ordering process to the extent required by applicable law.

3. Order Processing Time

After an order is confirmed, we generally require 3–5 business days to process the order and prepare it for shipment.

Our standard order processing days are:

Monday to Friday, excluding public holidays.

Order processing times may be extended due to:

Public holidays;
Promotional campaigns;
Increased order volumes;
Inventory adjustments;
Warehouse operations;
Unforeseen logistics or technical issues.

We will make reasonable efforts to process your order as quickly as possible.

4. Estimated Delivery Time

After an order has been shipped, standard transit time is generally estimated as follows:

Shipping Stage	Estimated Time
Order Processing	3–5 Business Days
Transit After Shipment	5–8 Business Days
Total Estimated Time	Approximately 8–13 Business Days
Standard Shipping Fee	Free

The above timeframes are estimated delivery times and do not constitute guaranteed delivery deadlines.

Actual delivery times may be affected by:

Delivery destination;
Carrier transportation arrangements;
Customs or border processing;
Local delivery conditions;
Public holidays;
Extreme weather;
Peak shipping periods;
Force majeure events;
Other circumstances beyond our reasonable control.

If applicable law provides a specific delivery period or other rights relating to delivery times, the applicable law shall prevail.

5. Order Shipment and Tracking

After your order has been shipped, we will generally send you a shipping notification by email.

Where applicable, the shipping notification may include:

Order shipment confirmation;
Tracking number;
Carrier information;
Instructions for tracking the shipment.

Tracking information is generally updated gradually after the package enters the carrier's system.

In some cases, it may take some time before tracking information appears or is updated.

If your tracking information has not been updated for an extended period, please contact us at:

📧 troyvourvas895@gmail.com

Please provide your order number whenever possible so that we can check the relevant order and shipping status.

6. Delivery Delays

We will make reasonable efforts to process and deliver orders within the estimated timeframe. However, delays may occur during actual transportation.

Possible causes of delivery delays include:

Peak shipping periods;
Public holidays;
Major promotional campaigns;
Customs inspections;
Extreme weather;
Local delivery disruptions;
Carrier operational adjustments;
Transportation or traffic restrictions;
Force majeure events;
Other circumstances beyond our reasonable control.

If your order has significantly exceeded the estimated delivery timeframe and has not yet arrived, please contact us promptly.

We will assist in checking the shipment based on the order and tracking status and, where reasonably possible, communicate with the relevant carrier.

7. Shipping Address and Order Changes

1. Before Shipment

If your order has not yet entered the shipping process, you may contact our customer service team to request:

A change of delivery address;
A change of telephone number;
Correction of certain order information;
Order cancellation.

Please submit such requests as soon as possible, as an order may no longer be changeable once it has entered the processing or shipping stage.

We will make reasonable efforts to accommodate your request based on the actual status of your order, but we cannot guarantee that every requested change can be completed successfully.

2. After Shipment

After an order has been shipped, it is generally not possible to directly change the delivery address or cancel the order.

If delivery fails, repeated delivery attempts occur, or a package is returned because the consumer provided incorrect, incomplete, or unverifiable delivery information, we may discuss the appropriate next steps with you based on the circumstances.

If additional transportation costs arise as a result, such costs will be handled in accordance with applicable law and the circumstances of the order.

Nothing in this policy excludes or limits any statutory rights consumers may have regarding returns, refunds, withdrawal, or other mandatory consumer protections.

8. Customs Duties, VAT, and Other Taxes

Tax and customs policies may vary between different countries and regions.

Depending on the product, order value, destination country, and applicable law, an order may be subject to:

Import duties;
Value Added Tax (VAT);
Customs processing fees;
Customs clearance service fees;
Other legally applicable taxes or charges.

If such taxes or charges are legally payable by the consumer, we will provide the relevant information to the extent required by applicable law.

The responsibility for specific taxes and charges may vary depending on the destination country, product type, and order circumstances.

Consumers should also check the import and tax requirements applicable in their own country or region.

9. Damaged Packages or Incorrect Products

If you receive a package with obvious shipping damage or receive a product that is clearly different from the product ordered, please contact us as soon as possible.

Where possible, please provide:

Order number;
Recipient's name;
Email address used for the order;
Tracking number;
Photos of the product;
Photos of the outer packaging;
Description of the issue.

We will verify the matter based on the order information, product condition, and shipping records and provide an appropriate solution based on the circumstances and applicable law.

Consumers' legal rights relating to product quality issues, shipping damage, incorrect products, and similar matters are not limited by this Shipping Policy.

10. Lost Packages

If the tracking information indicates that a package has encountered an abnormal situation or may have been lost during transportation, please contact us promptly.

We will investigate the matter based on tracking records, carrier feedback, and order information and provide reasonable assistance.

If it is confirmed that the transportation issue is a matter for which we or the carrier are legally responsible, we will provide an appropriate solution in accordance with applicable law and the specific circumstances.

11. Failed Delivery

If delivery fails for reasons including:

Incorrect delivery address;
Incorrect contact information;
No one available to receive the package;
Multiple unsuccessful delivery attempts;
The consumer refusing delivery;
Other delivery issues caused by information or actions provided by the consumer;

we may need to contact you to confirm whether the package should be redelivered, returned, or handled in another appropriate manner.

If additional transportation costs arise as a result, such costs will be handled according to the actual circumstances and applicable law.

Nothing in this policy affects consumers' statutory rights to withdrawal, refunds, or other mandatory consumer protections.

12. Force Majeure

Order processing or delivery may be affected by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters;
Extreme weather;
War or civil unrest;
Government measures;
Major transportation disruptions;
Significant logistics system failures;
Network or communication failures;
Other events that could not reasonably have been foreseen or controlled.

In such circumstances, we will take reasonable measures to minimize the impact on consumers where practicable and provide relevant information when circumstances permit.

13. Shipping Policy and Consumer Rights

Nothing in this Shipping Policy is intended to exclude, limit, or diminish any mandatory rights that consumers are entitled to under applicable law.

If this Shipping Policy conflicts with mandatory consumer protection provisions under applicable law, the applicable law shall prevail.

For information regarding returns, refunds, and statutory withdrawal rights, please refer to our:

Return & Refund Policy

For information regarding personal information and Cookies, please refer to our:

Privacy Policy

For information regarding website use, orders, payments, and related matters, please refer to our:

Terms of Service

14. Contact Us

If you have any questions regarding order delivery, estimated delivery times, shipment tracking, delivery delays, package issues, or other shipping-related matters, please contact us:

Customer Support