Retningslinjer for angrerett
Return & Refund Policy
Thank you for choosing our store. We value your shopping experience and aim to explain our return, refund, order cancellation, product quality, and after-sales procedures in a clear and transparent manner.
This policy applies to products purchased through this website. Nothing in this policy limits or excludes any mandatory rights that consumers are entitled to under applicable law. Specific returns and refunds will be handled according to the circumstances of the order and applicable laws.
1. Statutory Right of Withdrawal for EU Consumers
For consumers in the European Union, under applicable consumer protection laws, consumers generally have the statutory right to withdraw from a purchase within 14 calendar days after receiving the goods without providing a reason, except where legally applicable exceptions apply.
For orders involving goods, the withdrawal period generally begins on the day the consumer, or a third party designated by the consumer other than the carrier, physically receives the goods.
If you wish to exercise your statutory right of withdrawal, please contact us within the applicable period at:
Customer Support Email:
📧 troyvourvas895@gmail.com
To help us identify your order, please include your order number, the purchased product, and your intention to return the product in your email.
2. Requirements for Returning Products
When exercising the statutory right of withdrawal, consumers may handle and inspect the goods to the extent necessary to establish their nature, characteristics, and functionality.
We recommend that you:
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Use the original product packaging whenever possible;
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Return all included accessories, manuals, and other accompanying items;
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Package the product properly to prevent additional damage during transportation;
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Keep the return tracking number and relevant shipping receipt.
If the value of the goods has decreased due to handling beyond what is necessary to inspect their nature, characteristics, and functionality, the consumer may be responsible for the corresponding loss in value to the extent permitted by applicable law.
For return requests that do not fall within the statutory right of withdrawal, other return conditions may apply.
3. Return Shipping Costs
For returns made under the statutory right of withdrawal, unless otherwise required by applicable law or agreed between the parties, consumers are generally responsible for the direct cost of returning the goods.
Return shipping costs may be covered by us in the following circumstances:
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We have expressly agreed to cover the relevant return costs;
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Applicable law requires us to provide information about return costs before purchase, but we failed to provide such information as legally required;
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Applicable law requires us to bear the relevant costs;
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The return is due to an incorrect product being sent, a product quality issue, or another reason for which we are legally responsible.
If you believe that a product has a quality issue or that your order is incorrect, please contact us before returning the product so that we can provide the appropriate instructions.
4. Damaged, Defective, or Incorrect Products
If you receive a product that has been damaged during transportation, has a quality issue, is incorrect, or is materially inconsistent with your order, please contact us as soon as possible at:
To help us verify the issue, please provide, where possible:
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Order number;
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Recipient's name;
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Product name;
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Detailed description of the issue;
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Photos or videos of the product, where applicable;
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Contact information.
After receiving the relevant information, we will review the matter according to the circumstances and applicable law and, where appropriate, provide a repair, replacement, refund, price reduction, or other appropriate remedy.
For consumers in the European Union, statutory guarantees for conformity and other mandatory consumer rights are not limited by this policy.
5. Refund Processing
Once a return, refund, or withdrawal request meets the applicable requirements, we will process it in accordance with applicable law.
For orders where the statutory right of withdrawal is exercised, where required by law, the refund generally includes the amount paid for the goods as well as the applicable standard delivery costs.
Where permitted by law, we may withhold the refund until we have received the returned goods or until the consumer has provided evidence that the goods have been returned, whichever occurs earlier.
Refunds will generally be issued using the same payment method used by the consumer for the original purchase. Unless otherwise agreed between the parties or required by applicable law, we will not change the refund method without reason.
The actual time for the funds to appear in your account may be affected by the processing times of banks, payment service providers, and payment channels. Therefore, the time required for the funds to reach your account may vary after the refund has been processed.
6. Return and After-Sales Process
Step 1: Contact Us
Please send an email to:
Please include:
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Order number;
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Product name;
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Type of request, such as return, refund, withdrawal, exchange, or product quality issue;
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A brief description of the relevant issue.
Step 2: Review of Your Request
After receiving your request, we will review it based on your order information and the specific circumstances.
If the product needs to be returned, we will provide the appropriate return address and return instructions by email.
Please do not send the product to any other address without receiving return instructions from us.
Step 3: Return the Product
If the product needs to be returned, please package it properly to reduce the risk of damage during transportation.
We recommend using a shipping method with tracking and keeping the tracking number and shipping receipt until the return process has been completed.
Step 4: Refund or Other After-Sales Resolution
After receiving the returned product or relevant proof of return, we will process the matter according to the specific circumstances and applicable law.
Depending on the circumstances, the resolution may include a refund, replacement, repair, price reduction, or another appropriate solution.
We will notify you of the relevant outcome using the contact information you provided.
7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
If the order has not yet entered the shipping process, we will make reasonable efforts to assist you with cancellation based on the actual status of the order.
If the order has already been shipped, it may not be possible to cancel it directly. In such circumstances, if you have a statutory right of withdrawal, you may request a return or refund after receiving the goods in accordance with this policy and applicable law.
As orders may be processed and shipped quickly, we recommend contacting us as soon as possible after you decide that you need to cancel an order.
8. Cash on Delivery (COD)
If Cash on Delivery (COD) is available in your region or for your order, the availability of this payment method will be determined by the information displayed on the order page.
For orders supporting Cash on Delivery, consumers are generally required to pay the applicable amount to the delivery person upon delivery, in accordance with the terms of the order.
To reduce the risk of failed or delayed delivery, please ensure that the following information in your order is accurate:
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Delivery address;
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Recipient's name;
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Contact telephone number.
If a Cash on Delivery order qualifies for a refund under applicable law, we will confirm the appropriate refund method with the consumer based on the circumstances of the order and process the refund in accordance with applicable law.
9. Special Products and Statutory Exceptions
The statutory right of withdrawal does not apply to all products or transactions.
Depending on applicable law, certain products or transactions may be subject to statutory exceptions, including:
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Products made or customized according to the consumer's specifications;
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Certain sealed products that are unsuitable for return after being unsealed for hygiene or health protection reasons;
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Other products or services for which the statutory right of withdrawal does not apply under applicable law.
If a particular product is legally excluded from the statutory right of withdrawal, we will provide the relevant information to consumers to the extent required by law.
Nothing in this policy is intended to exclude, limit, or diminish any mandatory rights that consumers are entitled to under applicable law.
10. Important Notes Regarding Returns and Refunds
To help us process your request more efficiently, please note the following:
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We recommend contacting us through our customer service email before returning any product;
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Please keep the return tracking number and shipping receipt;
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Provide accurate order information when contacting us;
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Please package returned products appropriately;
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Do not unnecessarily remove or alter identifying information attached to the product;
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If the product is damaged, defective, or inconsistent with your order, please provide clear photos or videos whenever possible;
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Any mandatory rights granted to consumers under applicable law are not restricted by this policy.
11. Contact Us
If you have any questions regarding orders, returns, refunds, exchanges, order cancellations, product quality, or other after-sales matters, please contact us:
Customer Support
Please provide your order number and as much relevant information as possible in your email so that we can identify your order and assist you more efficiently.
We will review your request and respond as soon as possible after receiving your email.
Thank you for your understanding and support.